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EDUCATIONAL RESOURCES

Videos, Reports, Guides, and News

Want to learn more about trust and safety topics? Check out our webinars, educational videos, and industry reports. Take a deep dive into the subject of your choice.

Videos and Reports

Podcasts

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Fraud detection and prevention
Optimize Security to Prevent Fraud and Protect Revenue
In this Podcast, experts discuss proven strategies for retaining revenue and thwarting fraud before it hits the bottom line. Learn how machine learning can boost results.
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Payment processing
Emerging Trends Shaping The Future of Online Payments
In this Podcast, experts discuss the rapidly changing online payments landscape and how retailers can navigate through it while mitigating risk.
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Data reports

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Webinars

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Disputes and chargebacks
Disputes and Chargebacks: Overcoming the Challenges of 2024
Want to learn how to overcome today's dispute and chargeback challenges? Check out this webinar where we talk about how to reduce these risks and maximize ROI.
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Fraud detection and prevention, Payment processing
Emerging Fraud Inside and Outside of Payments
This session focuses on emerging fraud trends and Kount’s approach to staying one step ahead.
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Payment processing
Explaining Visa CE3.0 - A fireside chat with Kount, Midigator, and Verifi
Visa CE 3.0 is poised to bridge pre- and post-authorization processes. Join Kount, Midigator, and Verifi in a live discussion to learn the true potential of Visa CE 3.0.
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Fraud detection and prevention
How to get the most out of Omniscore
Watch now to learn how Kount’s Omniscore helps you better understand consumers and maximize your bottom line.
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Fraud detection and prevention
Friendly Fraud Solutions: The CE 3.0 Update
Join industry expert, Mark Standfield, for this timely educational event as he guides you through the ins and outs of CE 3.0.
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Kount + Midigator
Kount + Midigator: Why this new partnership matters
Discover why Equifax’s acquisition of both Kount and Midigator will have a major impact on the payments industry.
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Consumer insights, Payment processing
The top consumer payment trends to watch for this holiday season
Explore the latest holiday spending trends and get expert advice on mitigating fraud, protecting the customer journey, and saving revenue this season.
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Disputes and chargebacks
How eharmony optimizes revenue by resolving disputes pre-chargeback
Over the past two years, eharmony has fine-tuned its fraud strategy to optimize subscription-based revenue by slashing chargebacks nearly 50% and driving operational efficiencies.
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Disputes and chargebacks
How to Mitigate Chargebacks
Chargebacks are a top concern for businesses that are expanding their offerings to fulfill customer demand for digital purchasing options.
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Fraud detection and prevention
Webinar Recording: Critical analysis you can do today that will save you time tomorrow
Tune in for essential tips and tricks for increasing return with Kount Command.
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Disputes and chargebacks
How to Refuse Refunds Without Ruining Customer Experiences
Watch now for expert, insider knowledge on saving sales and stopping refund abuse.
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Identity
Kount and Equifax : The future of digital enablement capabilities and consumer insights
Learn more about how Kount, an Equifax Company, is transforming the future of identity verification a year after joining Equifax, how this will reshape the customer experience, and the opportunities this presents that were once thought impossible.
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Fraud detection and prevention
Top fraud trends and predictions in 2022
Watch now for expert, insider knowledge on digital fraud trends and predictions in 2022.
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Fraud detection and prevention
Live Training: How to Optimize After the Holidays
Learn how optimize your policies after the holidays during Kount’s Live Holiday Webinar.
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Disputes and chargebacks
How to stop customer disputes and holiday chargebacks
Kount and Verifi, a Visa Solution, show you how to stop chargebacks, protect revenue, and speed up dispute time frames from a single platform.
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Fraud detection and prevention
The 5 Ways to Block Fraudsters Without Blocking Revenue
Our panelists from Jagex, Kount, and Ekata share their advice for addressing evolving fraud schemes and industry regulations.
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Fraud detection and prevention
Webinar | The Right Solution at the Right Time: How to Build a Modern Fraud Strategy
Join experts from 451 Research, JP Morgan Payments, Cinch Home Services, and Kount for an in-depth look at modern fraud management strategies.
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Fraud detection and prevention
Recorded Training: How to Optimize Your Rules for the Holiday Season
Learn how to optimize your rules and policies during Kount’s Live Holiday Webinar
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Disputes and chargebacks
How to Protect and Grow Sales Like JOANN and Conair
Learn how to adapt quickly and easily to e-commerce changes using Kount and Salesforce Commerce Cloud
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Disputes and chargebacks
Customer Live Demo: Dispute and Chargeback Management
How Kount’s latest solution makes it easy to resolve disputes and increase revenue
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Fraud detection and prevention
4 Types of Fraud You Might Be Missing and What to Do
Learn how to respond to today’s top fraud threats while saving time and protecting revenue
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Fraud detection and prevention
How a Multi-Million Dollar Company Manages International Payments and Fraud
Featuring BlueSnap, the All-in-One Payment Platform for Global Business
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Fraud detection and prevention
Frictionless Fraud Prevention in FinTech
How it works and why identity trust is key.
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Disputes and chargebacks
How to Quickly Resolve Disputes Before They Become Chargebacks
Learn how to intercept and deflect disputes from criminal and friendly fraud, post-authorization and pre-chargeback
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Fraud detection and prevention
Strategies to Scale Order Approvals & Stop Chargebacks
Learn quick strategies to stop fraud, increase orders, and grow revenue on your Magento store
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Fraud detection and prevention
Securing Growth: Scaling Your Payment and Fraud Strategy
Accept more payments online, in-store, and on the go. Learn how industry-leading payment solutions can help your business grow
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Identity
5 Ways to Protect Customer Accounts and Unlock Growth
Learn how to secure your customer journey with five essential elements
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Disputes and chargebacks
How to Stop Chargebacks in Time to Recover Revenue
Learn the necessary steps to stop chargebacks and recover lost revenue
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Payment processing
New Strategies to Turn Customer Data Into Revenue Growth
Learn how to gain deep customer insights that drive new sales opportunities, minimize friction, and increase approvals
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Disputes and chargebacks
How to Prevent Chargebacks & Resolve Disputes Immediately
Learn how to stop chargebacks, recover revenue, and speed up dispute timeframes with a single platform
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Fraud detection and prevention
Strategies to Assess Current eCommerce Fraud Prevention Technologies
Learn how to evaluate and pick an eCommerce fraud prevention solution best suited to your unique business goals and customer...
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Identity
3 Key Elements Needed For Successful Bot Detection
Learn the 3 key elements to prevent sophisticated bot attacks while delivering a frictionless customer experience
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Fraud detection and prevention
How to Protect the Complete Customer Journey From Fraud
Learn best practices to navigate new fraud trends and maintain business growth while enhancing the customer journey
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Fraud detection and prevention
7 Essential Elements to Remove Friction From Your Fraud Prevention Strategy
Learn the 7 essential elements required to effectively prevent existing and emerging fraud attacks
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Disputes and chargebacks
Capitalizing on 3-D Secure 2.0: Reduce Customer Friction, Chargebacks, and False Positives
Learn how to capitalize on 3-D Secure 2.0 by reducing customer friction, chargebacks, and false positives
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Disputes and chargebacks
3 Steps to Stop Chargebacks and Recover Lost Revenue
Learn the necessary steps to stop chargebacks and recover lost revenue
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Identity
How to Stop the Fast-Moving Target of Account Takeover with Adaptive Protection
Find out how to identify and protect against account takeover fraud with expert strategies
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Chargeback Reason Code Listing

Chargeback reason code database

Wondering what a particular chargeback reason code means? Want advice on how to better prevent and fight specific chargebacks? Check our complete database of chargeback reason codes. 

View list of codes

Testimonial videos

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Fraud detection and prevention
The Party Is Over For Fraudsters
As Front gate Tickets emerged, they identified fraud trends across their platform and knew they needed a solution to help protect themselves and their festival partners as well.
Fraud detection and prevention
Beating Fraud Brings Young Living Peace of Mind
With their global reach, Young Living was searching for a way to grow their business while protecting both their brand and distributors.
Fraud detection and prevention
The Source Discovers Kount Is “The Source” For Fraud Prevention
As Source sales volume grew, the company needed to automate and become more efficient at finding and stopping fraud.
Machine learning
How GNC Fights the Latest Fraud Trends with Kount
GNC uses Kount's machine-learning fraud prevention platform to approve good orders more often while defending against emerging fraud trends more quickly.
Fraud detection and prevention
Veritix Beats Online Fan-to-Fan Ticket Fraud
When Veritix experienced fraud, they needed to quickly sort good customers from fraudsters – all in less than a second. That's when they found Kount.
Fraud detection and prevention
J&P Cycles Recommends Kount for Fraud Prevention
Bad guys are learning how to cheat the system more and more. We decided that we needed help to fight them, and Kount was the company that we chose to help us.
Payment processing
PayCertify Gets Payback on Fraud
PayCertify’s gateway uses Kount solutions to enables merchants to benefit from an advanced fraud management tool without spending any time on integration.
Fraud detection and prevention
Purchasing Power Affirms Kount’s Fraud Prevention Power
Check this client testimonial video to learn how Kount's customized solution is the perfect fit for unique and innovative businesses.
Fraud detection and prevention
Fighting Mobile App Fraud with P97 Networks and Kount
Kount assists P97 Networks with reducing mobile app fraud with a digital identity solution that stops bad actors, reduces chargebacks and prevents fraud losses.
Fraud detection and prevention, Payment processing
Moneris
Kount helps Moneris continually analyze over 800 transactions per second, detecting fraud in real time to protect more than 300,000 Canadian merchants.
Fraud detection and prevention
PetMeds eliminates online fraud with Kount
When PetMeds started experiencing more sophisticated online fraud, they called Kount. Thirty days later, their fraud problem was solved, allowing them to evolve into a more full-service offering for pets and pet parents.
Fraud detection and prevention, Disputes and chargebacks
Kount helps Cineplanet protect its ecommerce platform
Cineplanet, a leading cinema chain in Latin America, uses Kount to protect its ecommerce platform against digital fraud and chargebacks.
Disputes and chargebacks
Drop-In Gaming Secures the Online Gaming Experience with Kount
Online gaming fraud has become more prevalent than ever. Kount’s fraud detection solutions for online gaming help prevent nefarious and criminal activity.
Authorization optimization, Automation, Data
ConnexPay embeds Kount for real time fraud prevention
As ConnexPay focuses on delivering a seamless payment acquisition and issuing platform, it relies on Kount's data science, machine learning, and automation strengths to provide real-time fraud protection.

Analyst reports

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Data, Fraud detection and prevention, General
Kount Named Leader in Risk-Based Authentication
Download the latest Quadrant Knowledge Solutions SPARK matrix report to find out what makes Kount a leader in risk-based authentication.
Data, Fraud detection and prevention, General
Kount Named #1 Technology in Quadrant Report
Download the latest Quadrant Knowledge Solutions SPARK matrix report to find out what makes Kount the top technology leader in eCommerce Fraud Prevention.
Fraud detection and prevention, General, Kount differentiators
Liminal Names Kount an Industry Leader in Ecommerce Fraud Prevention
Liminal Strategy recently conducted a report analyzing the top 50 ecommerce vendors. Find out here why Kount was named a leading provider in the space.
Fraud detection and prevention, General, Kount + Midigator
451 Research: Kount hones focus on end-to-end fraud prevention
In this report from 451 Research's Jordan McKee, learn more about Kount's work post-acquisition and why Kount is one of the best solutions for end-to-end fraud prevention.
Account creation, Account protection, Complete strategy
2021 Paladin Vendor Report on Kount
Get Paladin's in-depth report on Kount's technology and products, based on hours of interviews and hands-on product experience.
Fraud detection and prevention, General, Payment processing
451 Research: Barclaycard Payments Selects Kount
In this report from 451 Research's Jordan McKee, learn more about Kount's partnership with Barclaycard, and why it is a game-changer.
Fraud detection and prevention
Best eCommerce Fraud Detection: Mercator Report
Mercator Advisory Group researched over 40 vendors in fraud detection, and created a vendor comparison on 5 key criteria. See why Kount earned the top score.
Digital Payments in 2021: Opportunities and Chargeback Risks
Fraud detection and prevention
Frost Radar in the U.S. eCommerce Fraud Prevention Market
Fraud detection and prevention
Establishing Identity Trust with Kount: 451 Research
Learn more about how Kount's Identity Trust platform establishes identity trust throughout the customer journey in this 451 Research report.
IDC Spotlight | Establishing Identity Trust in eCommerce
Fraud detection and prevention
SPARK Matrix 2022: Kount recognized as the leader in eCommerce Fraud Prevention
There are tons of fraud service providers. How do you pick the best? Check SPARK Matrix - an unbiased, objective review of ecommerce fraud prevention solutions.
Account creation, Account protection, Complete strategy
Forrester: The Total Economic Impact of Kount
This 20-page report takes a deep dive into the experiences and returns one enterprise retail organization saw after implementing Kount's platform.

Frequently asked questions

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Disputes and chargebacks
Do chargebacks increase after a holiday or major event?
Wondering how the holidays could impact chargebacks? Check out this guide. We explain potential threats and how to respond.
Disputes and chargebacks
What are Visa's formatting requirements for CE 3.0 data?
Visa has outlined which data elements are needed for CE 3.0 protections. But how should the information be formatted? Check here for detailed guide.
Disputes and chargebacks
What is the Visa Fraud Dispute Monitoring Program (VFDMP)?
Heard of the new Visa Fraud Remedy Monitoring Program (VFRMP)? If not, you better check this guide before you're enrolled and loose Visa CE 3.0 protections.
Disputes and chargebacks
Are prevention alerts brand-specific?
Since Mastercard and Visa acquired Ethoca and Verifi, you may be wondering if alerts are brand-specific. Check out our FAQ to find out how alerts are handled.
Kount + Midigator
Why did Kount pick Midigator?
Kount and Midigator have joined forces to provide a complete strategy for fraud and chargebacks. But why these two solutions? What makes Midigator special?
Kount + Midigator
Why do I need Midigator?
Why does the Kount + Midigator partnership matter? Should you consider multiple solutions? Learn about the unique benefits of this complete strategy.
Kount platform
What is Kount Control?
What is Kount Control? And how do clients use it for trust and safety? Click here to learn more about Kount's award-winning technology.
Kount platform
What is Kount Command?
What is Kount Command? And how do clients use it for trust and safety? Click here to learn more about Kount's award-winning technology.
Disputes and chargebacks
How do prevention alerts work?
Want to know exactly how prevention alerts work? We got the answer. Click here to find out more about prevention alerts.
Disputes and chargebacks
How do Order Insight and Consumer Clarity work?
Confused about how Order Insights and Consumer Clarity work together to stop chargebacks? We’ve got the answer. Check out our FAQ page to learn more.
Kount differentiators
How does Kount reduce false positives?
Tired of unintentionally declining good customers? Want fewer false positives? Learn how Kount's technology helps you sell more with less risk.
Disputes and chargebacks
How is RDR different from CDRN?
What's the difference between RDR and prevention alerts? How do they prevent chargebacks? Do you need both solutions? Click here to find out!
Disputes and chargebacks
How do the prevention solutions work together?
There are numerous solutions that can help prevent chargebacks. Find out how these solutions work and the unique role each one plays in the dispute lifecycle.

Ebooks and guides

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Disputes and chargebacks
Mastercard Chargeback & Dispute Resolution Guide
Struggling to keep up with constant changes to chargeback rules? Check out this resource to stay up-to-date on all chargeback rule changes from Mastercard.
Disputes and chargebacks
Disputes and Chargebacks: Overcoming the Challenges of 2024
Experts from Kount and Verifi have come together to identify the top chargeback trends impacting businesses in 2024. Unlock this free white paper to learn more.
Disputes and chargebacks
Chargeback Reduction Plan Template
Do you need a chargeback reduction plan? Download this free template. Simply add your business's information, and you're all set!
Disputes and chargebacks
Guide: How to Write a Chargeback Response
Fighting chargebacks is complicated — if you do it on your own. But with Kount, it’s easy to recover revenue. Download this template & see how simple it can be.
Fraud detection and prevention
7 Fraud Schemes Targeting Restaurants and QSRs
Online ordering and delivery services are great ways to boost revenue for QSRs, but some of those sales are likely from restaurant fraudsters.
Fraud detection and prevention
7 Features to Look For When Buying Fraud Technology for Restaurants
It’s important to find fraud protection technology from a provider that truly understands the challenges facing restaurants today.
Disputes and chargebacks
Complete Guide for Fraud Chargebacks
Confused or frustrated by the process of dealing with chargebacks? Look no further! We have just the resource — a complete guide for chargeback management.
Disputes and chargebacks
Chargeback rebuttal letter examples
Chargeback rebuttal letters are important — but difficult to write. Luckily, Kount can help. Check out our free templates. Improve your win rates in no time!
Disputes and chargebacks
Shopify Chargebacks: 5 Things You Need to Know
If you process payments through Shopify, you are at risk of getting chargebacks. Don’t let unfair and invalid chargebacks take that money away from you.
Fraud detection and prevention, General, Payment processing
Mastercard eBook: Beating Bonus Abuse in iGaming
Are you losing revenue because of bonus abuse on your iGaming platform? Learn how to stop this fraud scheme in this new ebook from Mastercard and Kount.
Consumer insights
The Good, The Bad and The ID: Identifying Fraud & Securing Customer Loyalty
Find out how to drive loyalty, save time, and boost revenue by identifying good customers – and stopping the bad – at your point of sale.

Educational videos

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Fraud detection and prevention
2 Minutes on Fraud: Episode 16 "Why Do QSRs have an Online Fraud Problem?”
It is imperative that QSRs engaging in commerce, via mobile devices or online, have certainty that they're dealing with the customer instead of a fraudster.
Fraud detection and prevention, Machine learning
2 Minutes on Fraud: Episode 18 "False Positives Are a Pain in the Profits"
False positives have a negative impact on your business. But how can you stop them from happening? Click here for actionable advice and tips from the pros.
Fraud detection and prevention
Fraud Prevention Downtime Will Cost You Thousands
Technology downtime can significantly impact your business. Find out what is a good benchmark for uptime and how to evaluate potential fraud providers.
Machine learning
How Kount Uses Machine Learning for Fraud Prevention
How does Kount use machine learning for fraud detection and prevention? Click here to learn about our award-winning technology.
Fraud detection and prevention
2 Minutes on Fraud: Episode 20 "How Digital Fraud Loss Impacts QSRs"
Restaurants are transforming their traditional brick and mortar customer experience by offering online ordering. And customers love it. But so do criminals.
Fraud detection and prevention
2 Minutes on Fraud: Episode 21 "Who Owns Digital Loss Prevention at Your QSR?"
As businesses face challenges, often the first question asked is, “who can fix this?”. But the strategy is usually more important than the person in charge.
Fraud detection and prevention, Disputes and chargebacks
How Kount and Equifax Deliver Digital Enablement
Discover how Kount + Equifax can protect businesses against fraud, reduce risk, maximize revenue, and enhance customer experiences.
Complete strategy
Kount 360 - A complete solution for trust and safety
When it comes to trust and safety, less is more. You should only have to have one platform. But multiple solutions. And that’s exactly what Kount 360 provides.
Kount + Midigator
Resolve Chargeback Disputes with Kount + Midigator
Kount's dispute and chargeback management solution utilizes Midigator to assist businesses with managing and resolving disputes quickly to prevent chargebacks.
Fraud detection and prevention
Kount's Technology and Automation Explained
Kount is trust and safety technology designed with business agility in mind, founded by merchants and purpose-built to fight fraud and grow revenue.
Kount + Midigator
Kount + Midigator Executives
Together, Kount and Midigator offer a complete approach to fraud protection and chargeback management. Prevent and fight chargebacks with confidence.

News

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Complete strategy, Fraud detection and prevention, Kount + Midigator
Fireside Chat on Post-Transaction Fraud
In this PYMNTS.com interview, Robert Painter talks Visa's CE 3.0 key takeaways and the best strategies for merchants to protect against post-transaction fraud.
Complete strategy, Fraud detection and prevention, Kount + Midigator
Understanding Customers is More Important Than Ever
Dilip Singh discusses the value of using data science to better understand your consumers. Learn how the data you're collecting can lead to consumer insights.
Complete strategy, Fraud detection and prevention, General
Equifax and VTEX Join Forces with Strategic Partnership
Equifax has joined forces with VTEX to enable customers on the VTEX platform to seamlessly integrate with the Kount Payment Fraud solution.
Complete strategy, Machine learning
Merchants Turn to AI Key to Improve Customer Retention
In this PYMNTS.com highlight, Brady Harrison discusses the use of AI and ML in Payments and how incorporating more AI will help build customer lifetime value.
Complete strategy, Consumer insights, Fraud detection and prevention
Q1 '23 - Time to Go Back to Basics
In this PYMNTS.com highlight, Brad Wiskirchen, SVP and GM of Kount, gives his insights into what businesses should focus on for 2023.
Disputes and chargebacks
Visa Chargeback Guidelines Will Be a Game Changer
Visa updated its requirements around reporting fraud, looking to reduce friendly fraud chargebacks and helping merchants retain more of their revenue.
Automation, Data, Fraud detection and prevention
How AI is tackling payments fraud
Featured in the Future of Payments Special Edition, Jared Kernodle of Kount and Adam Sharpe of Cardstream discuss how technology is tackling payments fraud.
Complete strategy, Consumer insights, Fraud detection and prevention
Authenticating Customers: The Biggest Challenge for Ecommerce Retailers
In this Insights highlight on Retail Today, Jared Kernodle talks about why ecommerce platforms have become a large target for fraud and how retailers can protect themselves.
Fraud detection and prevention, General
Kount positioned as 2022 Technology Leader
Quadrant Knowledge Solutions announced that it named Kount, an Equifax Company, the 2022 technology leader in the SPARK Matrix for eCommerce Fraud Prevention.
Fraud detection and prevention, Identity
Go Beyond Fraud Prevention with Identity
When companies use identity data effectively, they deliver a personalized, frictionless journey - offering products to the right customers at the right time.
Disputes and chargebacks
Visa's CE 3.0 Battles Friendly Fraud
Mark Standfield, president of Midigator, talks with PYMNTS about what Visa's CE 3.0 means for merchants.
Fraud detection and prevention, General, Machine learning
NMI, Kount Team on ISV and Merchant Fraud Prevention
Payments platform NMI is collaborating with Kount, an Equifax Company, to provide enhanced fraud protection.
Complete strategy, Consumer insights, Data
eCommerce Success Threatened by Big Tech Data Dependence
Brady Harrison from Kount talks with PYMNTS on why online businesses need to rethink the way they use Big Tech data to drive sales.
Complete strategy, Consumer insights, Data
Trusted ID Networks Offer Best Defense Against Fraud
Brad Wiskirchen, SVP and GM of Kount, talks with PYMNTS about the best line of defense against the ever evolving problem of fraud.
Complete strategy, Fraud detection and prevention, General
Three Things Merchants Can Do to Fight Fraud in 2023
Combining data, technology and strategy is the best way to combat fraud and support revenue, Wendi Lete, chief customer experience officer at Kount, writes in the new PYMNTS eBook, “2023 Payments New Year’s Resolutions.”
Account creation, Account protection, Complete strategy
Kount, an Equifax Company, Announces New Platform
Cloud-based Kount 360 Platform Offers Businesses a Full Suite of Identity, Payment and Compliance Solutions on a Single User Interface