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EQUIFAX DISPUTE PROCESSING
Stay competitive, minimize risk with complete dispute management
Quit playing the guessing game. Get the data you need and the support of experts throughout the entire dispute process so you can focus on what matters most — your merchants.
Dispute and risk management made easy
Dispute Processing by Equifax simplifies the dispute process for acquirers and processors by centralizing valuable payment and dispute information. You can receive, analyze, and process disputes — all from a single platform.
Web Portal
Manage everything from disputes and responses to arbitrations and compliance filings with a modern, mobile-first web portal. Reduce manual efforts and gain back valuable time.
Reporting & Analytics
Get detailed reports on case status, dispute percentage, win rates, and more. Use these insights to make smarter risk management
Case Management
All the details and data about each dispute are readily available so you can easily prioritize and track each case. Automate certain tasks for more efficient dispute processing.
- Notifications
- Dispute management queue
- Dispute details
- Reconcile dispute financials
- Transaction details
- Response functionality
Dispute Processing Modules
Choose the level of dispute processing and servicing you need by using one or multiple modules. All modules are part of the same system, making it easy to customize your approach to dispute management.
- Backoffice module for processing team at Equifax.
- Partner module for banks, acquirers, and processors.
- Merchant module for merchants.
Looking for more insight?
Download our Dispute Processing guide to learn more about the product and how it could benefit your team.
Get the support you need from experts
who have been in your shoes
Dispute Processing was built to give you detailed and transparent chargeback reporting
so you can make quick, accurate risk management decisions.
Access to Centralized Data
Traditionally, transaction and dispute information is siloed in different platforms. Dispute Processing consolidates valuable information into a single portal, making it possible to easily review data.
Improved Risk Decisioning
Clear insights empower data-driven decisions. Dispute Processing uses real-time reporting and in-depth analytics to enable accurate risk management for an entire merchant portfolio.
Increased Automation
The dispute workflow contains many tasks that are traditionally managed manually. Dispute Processing automates those error-prone, time-consuming tasks, allowing you to shift focus on growing the business.
Reduced Costs and Improvements to the Bottom Line
Greater data transparency leads to more accurate risk management. And automation can help cut costs in labor, time, and resources. Combined, this results in greater efficiency yields, lower costs, and higher ROI.
Card Brand Collaboration
Card brands offer opportunities to collaborate and manage disputes more efficiently. However, it’s difficult for acquirers and processors to fully engage. Dispute Processing makes it easy to comply with requirements and experience the intended benefits.
Expert Support
Some decisions aren’t easy to make. But Dispute Processing comes with a team of expert analysts to help you make the best decisions possible for your business. In turn, you can utilize this support to create better experiences for your merchants and reduce attrition.
Why choose Dispute Processing by Equifax?
Our product offers complete, end-to-end dispute management — all from a single system.
Talk to an expert
Simplify the dispute process
Managing disputes is just a part of business. But it doesn’t have to hinder your success. Get started today, and experience long-term success with Dispute Processing by Equifax.
A single portal
Easily and accurately manage risk for your entire portfolio from a single platform.
Reporting and Analytics
Analyze in-depth reporting and analytics in real time, for accurate data-driven risk management for an entire merchant portfolio.
Automation
Traditional dispute workflows contain numerous manual tasks. Our automation eliminates error-prone and time-consuming tasks. Allowing acquirers to focus on growing their businesses.